Privacy Policy


Welcome to MyRider!

Thanks for using our service (“Services”). The Service is provided by Innovative Ideas (Pvt) Ltd, located in Islamabad, Pakistan. By using our Service, you are agreeing to these terms. Please read them carefully. MyRider collects information about you when you use our mobile application, website and other products and services (collectively, the “Services”) and through other interactions and communications you have with us. If you reside in Islamic Republic of Pakistan, the Services are provided by Innovative Ideas (Pvt) Ltd andor its affiliate (collectively “MyRider”), and this privacy policy applies to information collected and used by MyRider. Each time you use the Services or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time.

Scope and Application

This privacy policy (this “privacy policy) applies to persons anywhere in Pakistan who use our Services to request SIM Sale, Pick and Drop andor other on demand delivery services (“Users”). This privacy policy does not apply to information we collect from or about riders, or any other person who use the MyRider platform under license (collectively “Riders”). If you interact with the Services as both a User and a Rider, the respective privacy policy will apply to your different interactions.

Collection of Information

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include name, email, Mobile number, postal address, State, Province and profile picture. Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old. Information We Collect Through Your Use of Our Services When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as full name, postal address, mobile number, or email address) (“Personal Information”).

Use of Information:

    We may use Personal Information which we collect about you to.
    1. Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Riders, develop safety features, authenticate users, and send product updates and administrative messages.
    2. Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
    3. Send or facilitate communications (i) between you and a Rider, such as estimated times of arrival (ETAs), Rider statuses or (ii) between you and a contact of yours at your direction in connection with your use of certain features in order to quickly process your requests.
    4. To ask for ratings and reviews about our services and riders.
    5. Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of My Rider
    6. Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

Protection of Information:

  1. We do not use vulnerability scanning andor scanning to PCI Standards.
  2. We use regular Malware scanning.
  3. We use SLL certificate to secure informationdata transfer between My Rider app and our backend server.

Sharing of Information:

  1. With Dispatchers to enable them to provide the Services you request. For example, we share your name and pickup andor drop-off locations with Dispatchers.
  2. We have not enabled Google Adsense on our site but we may do so in future.